CSR report for Aga

http://www.agarangemaster.com/SiteImages/Site_301/Pdf/2009_CSR_Report.pdf

CSR Report for Aga

In this annual CSR report, we highlight some of the areas of innovation and product stewardship which will help ensure we continue to enhance the sustainability of our business and our products. We also summarise our key CSR policies, describe our management processes and quantify our performance.

Each year we consider and, where appropriate, set new targets and strategies to reflect the risks and opportunities of our premium brand consumer goods focussed business.

We are emphasising quality management systems and engaging further with customers, prospective customers and other stakeholders as we improve our customer

relationship management programmes.

Product sustainability

AGA Rangemaster has a number of world leading product positions. As we anticipate and respond to changing consumer demand and regulatory requirements we work to harness the latest technologies to enhance the sustainability of our products - in manufacture, in use and at the end of their life.

In summary our product sustainability strategy is as follows:

• In manufacture, we design our products to minimise the amount of energy, materials and other resources required for production.

• In use we design for maximum product utility and service life whilst minimising the amount of energy and other resources consumed whilst the product is in use.

• When the product reaches the end of its useful life our designers seek to maximise the proportion of the product and its components which can be reused, recycled or recovered.

Many of our products have a life of over 25 years and with the introduction of programmability into most of our range of cast iron models, we aim to offer options

to improve energy management within the home and to further extend product life.

Since Autumn 2009 we have been offering retrofits and upgrades which will help customers enhance the sustainability of our products in service. This could further extend life in the field and help reduce energy consumption and carbon emissions.

CSR management structure

William McGrath, Chief Executive, is responsible for CSR and reports to the Board on all CSR related matters. He is supported by Paul Tonks, Group HR Director and

CSR Coordinator and by the executive management committee. The management of each operation has responsibility for CSR and is accountable to the Chief Executive for all CSR matters. In addition, there are designated health, safety and environmental and human resources personnel at our operating units who assist in ensuring the Group’s policies and practices are implemented locally and that performance is monitored

Paul Tonks Group HR Director and CSR coordinator commented “During the year we have undertaken CSR/compliance audits at all production sites and we are developing a continuous improvement system – planning, monitoring and improving our performance. This is valued by employees and management alike and we would not be able to deliver continuous improvement without their hard work and commitment. During 2010, we plan to create and introduce a bespoke audit programme for our retail operations”.